Incident Details

This page contains all current information on the status of this incident.



Start

2020-02-13 13:10:00 UTC


End

2020-02-13 19:00:00 UTC


Severity

Minor Outage


Current Status

Resolved


Services Impacted

- SolarWinds Backup (Europe)
- SolarWinds Mail Assure (Europe)
- SpamExperts (Europe)


Description

SolarWinds® Backup, Mail Assure, and SpamExperts Hosted Cloud (EMEA)

There is an identified issue with Backup and Mail Assure, and SpamExperts Hosted Cloud, that is affecting performance.

We are currently investigating to identify the root cause. Please check back for updates.



Timeline

2020-02-13 14:12:17 UTC

We are currently experiencing a local service provider outage, impacting a limited set of customers in Germany.

2020-02-13 13:36:16 UTC

We identified cause of the issue and are working on the solution.