Incident Details

This page contains all current information on the status of this incident.



Start

2020-01-14 06:00:00 UTC


End

2020-01-16 11:40:00 UTC


Severity

Major Outage


Current Status

Resolved


Services Impacted

- SolarWinds Mail Assure (APAC)
- SolarWinds Mail Assure (Americas)
- SolarWinds Mail Assure (Europe)
- SpamExperts (APAC)
- SpamExperts (Europe)
- SpamExperts (Americas)


Description

SolarWinds® Mail Assure and SpamExperts EMEA/Americas/APAC

There is an identified issue with Mail Assure and SpamExperts that is affecting performance.

We are currently investigating to identify the root cause. Please check back for updates.



Timeline

2020-01-15 17:41:17 UTC

As the result of a system misconfiguration, queues were not being processed correctly and additional load was put onto our servers, which impacted resource capacity. We have added resources to our pool of servers, which has alleviated the load issues. We will provide an update once the issue is fully resolved.

2020-01-14 11:26:56 UTC

We identified cause of the issue and are working on the solution.

2020-01-14 06:00:00 UTC