Incident Details

This page contains all current information on the status of this incident.



Start

2020-10-15 15:30:00 UTC


End

2020-10-15 17:10:00 UTC


Severity

Major Performance Issue


Current Status

Resolved


Services Impacted

- SolarWinds Passportal (Americas)


Description

SolarWinds® Passportal US

There is an identified issue with Passportal that is affecting performance.

We are currently investigating to identify the root cause. Please check back for updates.



Timeline

2020-10-15 17:10:00 UTC

SolarWinds has implemented the fix, and this issue should be resolved.

2020-10-15 16:48:14 UTC

SolarWinds has identified the root cause of the issue, and a fix is still being developed.

2020-10-15 15:51:43 UTC

We identified cause of the issue and are working on the solution.

2020-10-15 15:30:00 UTC