Incident Details

This page contains all current information on the status of this incident.



Start

2020-09-15 15:00:00 UTC


End

2020-09-15 23:55:00 UTC


Severity

Major Performance Issue


Current Status

Resolved


Services Impacted

- SolarWinds Mail Assure (Americas)
- SpamExperts (Americas)


Description

SolarWinds® Mail Assure Americas and SolarWinds SpamExperts (Americas)

There is an identified issue with Mail Assurance that is affecting performance.

We are currently investigating to identify the root cause. Please check back for updates.



Timeline

2020-09-15 23:55:00 UTC

SolarWinds has implemented the fix, and this issue should be resolved.

2020-09-15 16:26:59 UTC

We identified cause of the issue and are working on the solution.

2020-09-15 15:00:00 UTC