Incident Details

This page contains all current information on the status of this incident.



Start

2020-06-30 11:45:00 UTC


End

2020-06-30 15:00:00 UTC


Severity

Minor Outage


Current Status

Resolved


Services Impacted

- SolarWinds Backup (Europe)
- SolarWinds Take Control (Europe)
- SolarWinds Mail Assure (Europe)


Description

SolarWinds® Backup, SolarWinds® Mail Assure and SolarWinds® Take Control in EMEA (Germany/DACH)

There is an identified issue with SolarWinds® Backup, SolarWinds® Mail Assure and SolarWinds® Take Control that is affecting performance.

We are currently investigating to identify the root cause. Please check back for updates.



Timeline

2020-06-30 12:12:59 UTC

The root cause of the issue has been identified and SolarWinds is working on a fix.

2020-06-30 12:10:00 UTC

SolarWinds has implemented the fix, and this issue should be resolved.

2020-06-30 12:08:03 UTC

We identified cause of the issue and are working on the solution.

2020-06-30 11:53:25 UTC

The root cause of the issue has been identified and SolarWinds is working on a fix.

2020-06-30 11:45:00 UTC