Solarwinds MSP | Status Dashboard

Active Incidents

2020-03-30 09:00:00 UTC

SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions]

There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected.

We are currently investigating to identify the root cause. Please check back for updates.

Update | 2020-03-30 09:45:12 UTC

We identified cause of the issue and are working on the solution.

Investigating | 2020-03-30 09:00:00 UTC

Active Incident Status as of 2020-04-02 06:38:53 UTC

APAC

Operational MSP Manager (APAC)
Operational N-central (hosted version) (APAC)
Operational SolarWinds Backup (APAC)
Operational SolarWinds Endpoint Detection&Response (APAC)
Active Incident SolarWinds Mail Assure (APAC)
Operational SolarWinds Passportal (APAC)
Operational SolarWinds Risk Intelligence (APAC)
Operational SolarWinds RMM (APAC)
Operational SolarWinds Service Desk (APAC)
Operational SolarWinds Take Control (APAC)
Active Incident SpamExperts (APAC)

Americas

Operational MSP Manager (Americas)
Operational N-central (hosted version) (Americas)
Operational SolarWinds Backup (Americas)
Operational SolarWinds Endpoint Detection&Response (Americas)
Active Incident SolarWinds Mail Assure (Americas)
Operational SolarWinds Passportal (Americas)
Operational SolarWinds Risk Intelligence (Americas)
Operational SolarWinds RMM (Americas)
Operational SolarWinds Service Desk (Americas)
Operational SolarWinds Take Control (Americas)
Active Incident SpamExperts (Americas)

Europe

Operational MSP Manager (Europe)
Operational N-central (hosted version) (Europe)
Operational SolarWinds Backup (Europe)
Operational SolarWinds Endpoint Detection&Response (Europe)
Active Incident SolarWinds Mail Assure (Europe)
Operational SolarWinds Passportal (Europe)
Operational SolarWinds Risk Intelligence (Europe)
Operational SolarWinds RMM (Europe)
Operational SolarWinds Service Desk (Europe)
Operational SolarWinds Take Control (Europe)
Active Incident SpamExperts (Europe)

APAC

Current Status	Service	2020-03-27 Fri	2020-03-28 Sat	2020-03-29 Sun	2020-03-30 Mon	2020-03-31 Tue	2020-04-01 Wed	2020-04-02 Thu
Operational	MSP Manager (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	N-central (hosted version) (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Backup (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Endpoint Detection&Response (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
	SolarWinds Mail Assure (APAC)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.
Operational	SolarWinds Passportal (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Risk Intelligence (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds RMM (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Service Desk (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Take Control (APAC)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
	SpamExperts (APAC)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.

Americas

Current Status	Service	2020-03-27 Fri	2020-03-28 Sat	2020-03-29 Sun	2020-03-30 Mon	2020-03-31 Tue	2020-04-01 Wed	2020-04-02 Thu
Operational	MSP Manager (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	N-central (hosted version) (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Backup (Americas)	Operational	Operational	Operational	Operational	Operational	Scheduled Maintenance: 2020-04-01 More info \| Add to calendar Start: 2020-04-01 17:00:00 UTC End: 2020-04-01 18:00:00 UTC Severity: Minor Performance Issue Status: Completed SolarWinds® Backup and Take Control Americas On 1st April between 17:00:00 UTC to 18:00:00 UTC We will be improving our networking infrastructure in one of our backup storage node locations. This could cause a maximum of 10 minutes downtime. Backups and restores may be briefly delayed during this time.	Operational
Operational	SolarWinds Endpoint Detection&Response (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
	SolarWinds Mail Assure (Americas)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.
Operational	SolarWinds Passportal (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Risk Intelligence (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds RMM (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Service Desk (Americas)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Take Control (Americas)	Operational	Operational	Operational	Operational	Operational	Scheduled Maintenance: 2020-04-01 More info \| Add to calendar Start: 2020-04-01 17:00:00 UTC End: 2020-04-01 18:00:00 UTC Severity: Minor Performance Issue Status: Completed SolarWinds® Backup and Take Control Americas On 1st April between 17:00:00 UTC to 18:00:00 UTC We will be improving our networking infrastructure in one of our backup storage node locations. This could cause a maximum of 10 minutes downtime. Backups and restores may be briefly delayed during this time.	Operational
	SpamExperts (Americas)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.

Europe

Current Status	Service	2020-03-27 Fri	2020-03-28 Sat	2020-03-29 Sun	2020-03-30 Mon	2020-03-31 Tue	2020-04-01 Wed	2020-04-02 Thu
Operational	MSP Manager (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	N-central (hosted version) (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Backup (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Endpoint Detection&Response (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
	SolarWinds Mail Assure (Europe)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.
Operational	SolarWinds Passportal (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Risk Intelligence (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds RMM (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Service Desk (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
Operational	SolarWinds Take Control (Europe)	Operational	Operational	Operational	Operational	Operational	Operational	Operational
	SpamExperts (Europe)	Operational	Operational	Operational	Active Incidents: 2020-03-30 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-03-31 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-01 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.	Active Incidents: 2020-04-02 More info Start: 2020-03-30 09:00:00 UTC End: n/a Severity: Minor Performance Issue Status: Identified SolarWinds® Mail Assure/ SpamExperts Hosted Cloud [All Regions] There is an identified issue that is affecting performance of logging updates within the product. Message processing is unaffected. We are currently investigating to identify the root cause. Please check back for updates.

Service Operational Active Incident Resolved Incident Scheduled Maintenance